Transitioning millions of student-loan borrowers back into repayment this year will be a 'huge undertaking,' Biden's Education Department says

• Federal Student Aid's 2022 annual report said that resuming student-loan payments this year will be a "huge undertaking."
• It cited the unprecedented nature of Biden's broad debt relief and extensions of the payment pause.
• The agency said it will improve customer service, but borrowers are continuing to struggle with their loan servicers.

President Joe Biden's Education Department is prepping for a chaotic year for the student-loan industry.