A row of people working on a laptop with robot heads
Behind the AI chatbots and delivery robots are human workers, hidden from sight, keeping everything running.

Meet the hidden human workforce behind the boom in artificial intelligence

Since ChatGPT took the world by storm last fall, people have been in a frenzy debating the impact artificial intelligence and other new automated technology will have on America's job market. The "robots are taking our jobs" narrative was further boosted by viral videos showing new, "fully automated" McDonald's and Taco Bell restaurants.