The Biden administration gave Southwest a deadline to issue refunds for the flight chaos over Christmas. A month later, some passengers were still waiting to be paid.

• Southwest cancelled thousands of flights in December, leaving passengers stranded over Christmas.
• Transportation Sec. Pete Buttigieg gave the airline a deadline for refunds, but it came and went.
• Southwest has said it is still working daily to process requests for refunds and reimbursements.

Secretary of Transportation Pete Buttigieg gave Southwest Airlines a deadline to issue refunds to those who were impacted by the flight cancellation chaos over Christmas, but a month later some passengers said they were still waiting.