Consumers want money management tools, but aren't using what their banks offer

The news: North American banks and credit unions understand that consumers lead digital lives, and that they must offer digital tools to help customers manage their finances. But consumers may not be getting the tools they need, according to a report by Personetics commissioned by Forrester Consulting.

“The Spotlight on North America: Banks and Credit Unions Need to Promote Customers' Financial Well-Being” report surveyed 184 North American digital business and strategy decision-makers in August 2022 on digital money management.