How a grand attempt to improve airline travel backfired — and ended up turning flying into a total nightmare

Mon, 02/20/2023 - 06:03

aerial view of a plane with the top rolled open like a sardine tin to reveal a crowd of people inside — Shortsighted decisions that prioritized efficiency and price cuts over quality and comfort have made air travel and airline customer service a total mess.
Getty; Marianne Ayala/Insider

It all started with one dumb law

A plush hotel in New York's John F. Kennedy Airport seems to be haunted by the ghost of aviation's good times.

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economy, Transportation, politics, News, Discourse, Tech Insider, Travel, Airlines, Planes, United Airlines, American Airlines, delta airlines, JFK Airport, Flight Delays, Southwest Airlines, travel chaos, Flying, Insider Illustration, Andy Kiersz, Marianne Ayala

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How a grand attempt to improve airline travel backfired — and ended up turning …