Police say Volkswagen refused to track a stolen car with a 2-year-old inside — after the thieves ran over the child's pregnant mother — until the owner paid a fee
"Volkswagen takes the safety and security of its customers very seriously. Our thoughts are with the victims and their family." A Volkswagen spokesperson told Insider. "Volkswagen has a procedure in place with a third-party provider for Car-Net Support Services involving emergency requests from law enforcement. They have executed this process successfully in previous incidents. Unfortunately, in this instance, there was a serious breach of the process. We are addressing the situation with the parties involved. "
