Southwest Airlines reimbursed a couple for a $500 used car they bought to drive home after their flight was canceled

Mon, 02/06/2023 - 14:44

Canceled flight travelers line for booking in front of a Southwest Airlines sign at Denver International Airport in Denver, Colorado — Southwest Airlines cancelled more than 16,000 flights in late December ba cause of severe weather and cascading network failures.
Hyoung Chang/Getty Images

A couple bought a used car to drive home after being stranded by Southwest flight cancellations.
The airline reimbursed the couple $500 for the car.
Southwest canceled more than 16,000 flights in late December, and is still processing refunds.

Over a month after its infamous operational meltdown, Southwest Airlines is being "really generous" as it processes requests for refunds and reimbursements, according to CEO Bob Jordan.