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- McDonald's has been testing AI-powered ordering in its drive-thru lanes since 2019.
- Some restaurants use voice bots to take orders.
- TikTokers express frustration – and uncontrollable laughter – after failed run-ins with bots.
Fast-food chains like McDonald's, Sonic, and Chipotle have been experimenting with AI-powered voice bots for taking phone and drive-thru orders for a few years.
But some McDonald's customers on TikTok are expressing frustration – and in some cases uncontrollable laughter – after run-ins with voice bots that can't get their orders correctly.