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- An Arizona homeowner who listed her home on Airbnb for three years is leaving the platform.
- She said she sees the company's cancellation and refund policies as favorable to guests.
- The short-term-rental owner, based near Phoenix, explained why now she only lists her home on Vrbo.
An Arizona homeowner who rented out her house on Airbnb for three years said she quit the platform in February because she believes the booking giant's policies on cancellations and refunds are too favorable to guests.
The owner, who is based in the popular Phoenix suburb of Scottsdale, said she now only accepts reservations on Vrbo. (She previously had her property listed on both platforms.)
"The stress is not worth it," said the homeowner, who asked to remain anonymous because she has not yet applied for a $250 permit that in January became necessary to operate her short-term rental.