Leigh Rowan
- People seek expert help with points and miles because the amount of customer deals is daunting.
- Experts agreed that a passion for everything involving points and miles is key in the industry.
- It's key to be a people person and to build credibility as an expert.
Max Do's career as a miles and points expert started as a hobby, stemming from a trip his now-wife took around the world.
"I saved up miles and points for two years and earned an epic three-week vacation — flying business class and staying at luxury hotels," said Do, a miles and points educator.