Meta has responded to the dozens of recommendations from the Oversight Board regarding its controversial cross-check program, which shields high-profile users from the company’s automated content moderation systems. In its response, Meta agreed to adopt many of the board’s suggestions, but declined to implement changes that would have increased transparency around who is in the program.
Meta’s response comes after the board had criticized the program for prioritizing “business concerns” over human rights. While the company had characterized the program as a “second layer of review” to help it avoid mistakes, the Oversight Board noted that cross-check cases are often so backlogged that harmful content is left up far longer than it otherwise would be.