Volkswagen is dealing with one of the risks of tying important car features to paid services. The brand is making its Car-Net connected emergency service free for five years for most 2020 to 2023 model year vehicles after a carjacking in the Chicago suburb of Libertyville. The thief stole a mother's Atlas SUV with her two-year-old son still inside, but police couldn't persuade a VW representative to reactivate Car-Net (a trial period had expired) and help track the car's location without paying $150. Deputies had already located the car and the child by the time a detective paid the fee.