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An Alaska Airlines plane in flight.
Alaska Airlines Airbus A320-214 in flight.

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  • Customer satisfaction with US airlines increased slightly year over year according to American Customer Satisfaction Index's latest travel study.
  • Customers reported being happier with things like food, entertainment, and seat comfort. 
  • Alaska Airlines topped the customer satisfaction ranking, while Spirit came in last.

Customer satisfaction with US airlines is pretty much the same as it was in previous years, despite reports of cancellations, delays, and staffing shortages.

Customers reported a satisfaction level with US airlines of 76 on a zero to 100 scale, one point higher than in 2022, and the same as in 2021.

Tags
Transportation, Travel, Features, Planes, alaska airlines, Spirit, American Customer Service Index, Customer Satisfaction, Airlines, American Airlines, Delta Air lines, Allegiant Air, JetBlue, Frontier Airlines, United, Southwest Airlines, Business Visual Features
Source
Alaska Airlines is passenger's new favorite airline according to a new customer…