ChatGPT, a generative AI-powered conversational chatbot developed by OpenAI, is the talk of 2023. In the banking industry, generative AI will help create marketing images and text, answer customer queries via virtual assistants, and produce data that will make machine learning applications more accurate and efficient.
Insider Intelligence
Generative AI could revolutionize various verticals within banking. The largest impact is expected to be seen in the areas of retail banking and wealth, SMB banking, commercial banking, and investment banking.