Meet a teacher who paid his student loans for 6 more years than he needed to qualify for debt cancellation. Now he can't get his money back.

• Jacob Currence, 41, made years of extra payments through the Public Service Loan Forgiveness program.
• He contacted his servicer, MOHELA, in August to get refunded on those payments, but hasn't had any luck.
• He said he's spent hours on the phone only to receive different information from customer service each time.

Jacob Currence has spent nearly two decades working in public service — and he's paid off his student loans far longer than needed to qualify for debt relief.

He never thought getting his money back would be so hard.