AI is doing the work of 250 people at an energy company and satisfying customers better than trained workers, CEO says

• The CEO of Octopus Energy says AI is doing the work of hundreds of people at the company.
• Writing in The Times of London, Greg Jackson said the company had been using AI for months.
• He said emails written by AI delivered better customer satisfaction than trained workers.

The CEO of Octopus Energy, a UK-based household energy supplier, says artificial intelligence is doing the work of 250 people at the company.