Birthday cakes, Ulta runs, and hundreds of rose petals: Inside the job of a service stylist at a luxury NYC hotel

Sun, 05/14/2023 - 08:46

Sarah Chelli placing a teddy bear on a bed in a hotel room at The Langham for a guest, there is a little backpack with a bear already on the bed, and a balloon tied to the bear — Sarah Chelli places a Langham-branded teddy bear on a bed for a guest.
Britney Nguyen/Insider

Sarah Chelli is a service stylist at The Langham hotel in New York City and works with VIP guests.
Chelli is responsible for handling special requests to make visits as personalized as possible.
She talked to Insider about what her job is like, and took us on the job to set up a guest's room.

Sarah Chelli is in an elevator with 30 balloons, hoping they don't pop on the way up to a hotel room that she's preparing for a guest who's celebrating their sixth birthday.