J.D. Power ranked airlines across 3 fare classes according to its annual customer satisfaction survey — see the results

Wed, 05/10/2023 - 06:00

Delta Air Lines Boeing 737-900ER aircraft — J.D. Power's 2023 customer satisfaction survey revealed JetBlue has the best business class, Delta has the best premium economy, and Southwest has the best economy cabin of all North American airlines.
Alex Tai/SOPA Images/LightRocket via Getty Images

Data analytics company J.D. Power published its annual customer satisfaction survey on Wednesday.
JetBlue Airways, Delta Air Lines, and Southwest Airlines scored the highest among 11 North American carriers.
But, overall satisfaction is down compared with 2022 as airfares remain sky-high.

Data analytics firm J.D. Power published its annual customer satisfaction survey Wednesday, which analyzed North American carriers across three categories: first/business, premium economy, and economy/basic economy.

Of the 11 carriers ranked, JetBlue Airways, Delta Air Lines, and Southwest Airlines earned the top spot for each respective category.