A uniformed FedEx worker pushes a trolly of cardboard boxes away from a white FedEx Ground truck in Manhattan.
More retailers are charging return fees, a survey by a logistics company found.
  • More retailers are charging customers for shipping and related fees for mailing back returns.
  • Roughly 41% of companies charged such fees in 2022, an increase from 33% in 2021, according to a survey. 
  • Retailers including H&M, JCPenney, and many others are imposing some kind of fees for returns.

It's becoming more common for customers returning products to shoulder shipping fees. 

About 41% of retailers charged for shipping on returns in 2022, compared to 33% the year before, according to a survey by logistics company Narvar.