- More retailers are charging customers for shipping and related fees for mailing back returns.
- Roughly 41% of companies charged such fees in 2022, an increase from 33% in 2021, according to a survey.
- Retailers including H&M, JCPenney, and many others are imposing some kind of fees for returns.
It's becoming more common for customers returning products to shoulder shipping fees.
About 41% of retailers charged for shipping on returns in 2022, compared to 33% the year before, according to a survey by logistics company Narvar.