Wendy's drive thru
Wendy's is introducing a new AI chatbot to take customer's orders at one of its restaurants.
  • Wendy's is automating its drive-through service and introducing an AI chatbot to take orders. 
  • The chatbot has been trained to recognize common abbreviations and lingo that customers use. 
  • A Wendy's exec said the chatbot is "as good as our best customer service representative."

Wendy's is the latest company to join the AI-gravy train by automating its drive-through service using an artificial intelligence chatbot that is powered by software that was developed by Google, the Wall Street Journal reported Tuesday.