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- Wendy's is automating its drive-through service and introducing an AI chatbot to take orders.
- The chatbot has been trained to recognize common abbreviations and lingo that customers use.
- A Wendy's exec said the chatbot is "as good as our best customer service representative."
Wendy's is the latest company to join the AI-gravy train by automating its drive-through service using an artificial intelligence chatbot that is powered by software that was developed by Google, the Wall Street Journal reported Tuesday.