I sold electric cars for more than a decade. I'm frustrated that some dealers still don't have the right approach.

• Nigel Zeid is a former Nissan EV specialist who now educates dealers about electric car sales.
• Dealerships often don't have the answers customers need about owning electric, Zeid said.
• Here's what Zeid said you should expect when you shop for an EV, as told to reporter Alexa St. John.

This as-told-to essay is based on a transcribed conversation with Nigel Zeid, a 65-year-old former Nissan EV specialist and now an independent EV educator based in Boulder, Colorado. He spent more than a decade at a Nissan dealership selling EVs. He also spent a brief stint as a Tesla sales consultant.