Tesla was dealing with 2,000 cases a week amid a surge in driving-range complaints from frustrated customers, report says

Thu, 07/27/2023 - 11:23

Tesla owners broke down the perks of owning a Tesla in conversations with Insider. — The findings highlight the challenges Tesla owners have faced in having their complaints taken seriously.
Justin Sullivan/Getty Images

Tesla dealt with up to 2,000 cases a week amid concerns over driving ranges, per Reuters reported.
Citing sources, Reuters reported that Tesla set up a secret unit to shut down customer complaints.
The diversion team was expected to close around 750 complaints cases a week, the report said.

Tesla was dealing with up to 2,000 complaints cases a week from customers over issues around driving range after it set up a secret team to shut down complaints, Reuters reported as part of an investigation.