Patreon said today it has fixed the root cause of a problem that led to creators and patrons seeing widespread rejected payments this week, and it’s still working to solve the larger problem. The funding platform confirmed to Engadget that financial institutions have flagged “a slightly higher-than-normal number of patron payments” as fraudulent. In addition, some creators said they’re unable to access their funds, which Patreon describes as an unrelated problem stemming from a partner update.
The company describes the inability to access payouts as only affecting “creators using a single payment partner,” which its system status page identifies as Payoneer. It says it’s working “actively with Payoneer to restore payouts” and expects to see the transactions restored today.