Checkers and Rally's restaurants have launched the first Spanish ordering system that uses AI, Checkers restaurants announced. The system from a company called Hi Auto is already in use at 350 of those restaurants, following two months of beta testing at five locations. The service allows for a more "inclusive environment" by accommodating Spanish speakers, the company said, but it remains to be seen whether customers or employees will embrace it.
The system takes orders via a virtual assistant and detects the customer's language spoken, automatically switching between English and Spanish. Hi Auto says it has "unique customization capabilities" that let franchises easily scale the system up. The company promises to streamline ordering with a greater than 95 percent order accuracy rate.