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- Student-loan company Nelnet started notifying borrowers of their monthly payments in October.
- Shortly after, borrowers took to X to complain about inability to reach the company's customer service.
- Nelnet responded on X that its call center briefly shut down, and it's receiving an influx of calls and emails.
After student-loan borrowers got word of how much their payments will be this fall, they had questions — and their student-loan company couldn't provide answers.