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- Consultants using AI completed tasks faster and produced higher-quality results than those without, according to a new study.
- The greatest gains were seen by below-average performers using AI, per the study's authors.
- A previous study showed that AI assistance had a weak impact on higher-skilled customer service workers.
A recent study conducted at management consulting firm Boston Consulting Group, or BCG, found that consultants who ranked below average benefitted the most from using the technology.