CEO admits her airline 'let you down in many ways' and asks customers for patience to 'earn your trust back'

Sun, 09/24/2023 - 11:54

Qantas aeroplanes wait at Melbourne Tullamarine Airport on February 25, 2014 in Melbourne, Australia. On Thursday Qantas will announce their half year results, media reports suggest part of those announcements will include a large number of job cuts and the sale of their Melbourne terminal. — Qantas planes at Melbourne's Tullamarine Airport.
Scott Barbour

New Qantas CEO Vanessa Hudson apologized for the series of scandals involving the Australian airline.
The carrier is facing penalties for laying off thousands of staff and selling tickets on canceled flights.
Hudson said regaining trust would "take time and I ask for your patience."

The new CEO of Qantas has issued an apology to customers, admitting that the airline hadn't "delivered the way we should have and we have often been hard to deal with."