AI chatbots are coming to your Salesforce applications and it looks like it'll all of them. Company executives had a lot to show off during Tuesday's Dreamforce 2023 keynote address, including major updates to both its Einstein AI and Data Cloud services.
Einstein AI has received a slew of updates and upgrades since we saw it integrated with Slack back in May. The new Copilot service will take the existing AI chatbot and tune it to a client company's specific datasets using their Salesforce Data Cloud data. This enables the Einstein AI to provide better, more relevant and more actionable answers to employees' natural language questions and requests.
"Copilot is a conversational AI assistant for both companies and employees to securely and safely access generative AI to do their jobs better, faster and more easily," Salesforce CEO of AI, Clara Shih, said during a press call monday. "It's going to be available to every Salesforce user across every cloud."