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Citizens Bank: Overall Rating
| Feature | Insider rating (out of 5) |
| Savings | 3.5 |
| Checking | 3.75 |
| Money market | 3.5 |
| CD | 3.25 |
| Trustworthiness | 3.5 |
| Total | 3.5 |
Citizens Bank Pros and Cons
| Pros | Cons |
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About Citizens Bank
Citizens Bank has more than 1,100 branches and 3,400 ATMs along the East Coast and Midwest. You may want to consider the brick-and-mortar bank if you live in the following places:
- Connecticut
- Delaware
- Florida
- Maryland
- Massachusetts
- Michigan
- New Hampshire
- New Jersey
- New York
- Ohio
- Pennsylvania
- Rhode Island
- Vermont
- Virginia
- Washington, DC
For questions about your bank account, call customer support from 7 a.m. to 10 p.m. ET on weekdays or from 9 a.m. to 6 p.m. ET on weekends.
The bank's mobile app is rated 4.7 out of 5 stars in both the Apple and Google Play stores.
Citizens Bank is FDIC-insured, which means up to $250,000 is secure in an individual bank account.
Is Citizens Bank Trustworthy?
The Better Business Bureau rates banks based on whether they respond effectively to customer complaints, advertise honestly, and have transparent business practices.
Citizens Bank received an NR (No Rating) from the BBB because its profile information is currently being updated.
A BBB rating doesn't necessarily guarantee your relationship will be the same as other customers' relationships, though. Consider reading online customer reviews or talking to customers of Citizens Bank to see if it might be a good match.
The bank has been involved in one recent public controversy. In May 2023, the Consumer Financial Protection Bureau required Citizens Bank to pay a $9 million penalty in a settlement that accused the bank of violating the Truth in Lending Act and not resolving customer issues regarding credit cards.
Citizens Bank FAQs
Is Citizens Bank legit?
Yes, Citizens Bank is legitimate. It has bank accounts that are federally insured by the FDIC. Up to $250,000 per depositor is safe in an account.
What is the minimum balance for Citizens One Deposit Checking?
Citizens One Deposit Checking has a
Which states have Citizens Bank?
Citizens Bank has branches in Connecticut, Delaware, Florida, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, and Washington, DC.
Is Citizens a good bank to open a savings account?
Citizens Bank is not the best option for a savings account, because it pays a low interest rate. But Citizens, the online-only division of the bank, has a good high-yield savings account called
Is Citizens Online Bank a good bank?
Citizens Bank has an online-only division, Citizens (previously called Citizens Access), that offers a high-yield savings account and CDs. It's a good bank overall that pays high rates.
How is Citizens Bank ranked?
Citizens Bank is the 14th-largest bank by assets in the U.S., and the ninth-largest bank by branch number.
Is Citizens Bank a strong bank?
In general, Citizens Bank is a strong bank; it has multiple types of bank accounts, plus an online division with high-yield accounts that are available nationwide.
Citizens Bank Account Reviews
One Deposit Savings from Citizens - Product Name Only
Citizens Bank savings rates on standard bank accounts at branches are low, overall. If you'd like to earn a higher interest, our best high-yield savings accounts guide will have some more compelling options to consider.
Citizens Bank One Deposit Checking Account - Product Name Only
The
The bank still charges a $35 overdraft fee for overdrawing, but it has a program for reimbursing these fees. Through Citizens Peace of Mind, the bank refunds overdraft fees on any checking or money market accounts if you deposit money into your account before 10 p.m. ET the next business day.
Citizens Bank 14 Month CD - Product Name Only
Citizens Bank pays a decent interest rate on its 14-month online-only CD, but you can find even higher CD rates at other banks. The bank also has a 10-month online CD with a great rate, but the minimum deposit is significantly higher.
If you need to withdraw money from your CD before it matures, keep in mind there's a hefty early withdrawal penalty.
Citizens Bank Personal Money Market Account - Product Name Only
The
Otherwise, the bank's checking account is likely a stronger option if you'd like easy access to your bank account.
How Citizens Bank Compares
Citizens Bank vs. TD Bank
TD Bank is a brick-and-mortar financial institution on the East Coast with over 1,100 branches and 2,600 free ATMs.
Both banks offer decent options for checking accounts. The
If your priority is earning a high interest rate on a CD, you may want to choose a different bank. Other financial institutions have more competitive CD rates right now.
Citizens Bank vs. Santander Bank
Citizens Bank may be a better option if you prefer an institution with a large branch and ATM network. Citizens Bank has 1,200 branches in 14 US states, while Santander has about 443 branches in 8 Northeast states.
You'll probably prefer Santander if you want to open a traditional savings account or CD. The
Why You Should Trust Us: How We Reviewed Citizens Bank
At Personal Finance Insider, we rate savings, checking, CD, and money market accounts using our banking methodology and CD methodology.
Each account receives a rating between 0 and 5. We evaluate a bank's ethics, customer service, and mobile app for all accounts. We also consider different features for specific types of bank accounts. For example, we look at overdraft fees for checking accounts and early withdrawal penalties for CDs.