eBay's first chief AI officer is building AI tools to change how people shop online, saying the AI 'paradigm shift' will happen in three phases

Tue, 10/10/2023 - 05:00

Nitzan Mekel-Bobrov is chief AI officer at eBay; Miqdad Jaffer is a director of product at Shopify — Nitzan Mekel-Bobrov (left) is eBay's chief AI officer, while Miqdad Jaffer (right) is a director of product at Shopify.
eBay; Shopify

E-commerce companies eBay and Shopify are both building tools that enable online sellers to use AI.
eBay chief AI officer Nitzan Mekel-Bobrov said he sees AI bringing a "paradigm shift" to e-commerce.
Mekel-Bobrov said he expects AI to "completely transform e-commerce" in three phases.

Nitzan Mekel-Bobrov joined eBay as the company's first chief AI officer in 2021. The new role was an evolution of what was previously the chief scientist position and a signal of how seriously the e-commerce marketplace company is taking AI.