Leaked T.J. Maxx document shows the extreme lengths angry customers will go to get their hands on viral products like Rae Dunn mugs

Mon, 10/16/2023 - 05:27

customers stand at the register counter inside a TJMaxx store — T.J. Maxx gives employees a protocol to follow if customers become aggressive, defensive, or physically violent.
Jeff Greenberg/Getty

Some T.J. Maxx customers can get aggressive with employees and other shoppers.
A leaked internal document provides a de-escalation protocol for employees.
It uses Rae Dunn shoppers as an example of customers who can get defensive and physically violent.

Maxxinistas can become so attached to their finds, they may just go rogue.

In fact, the off-price retailer T.J. Maxx sends its store managers a de-escalation document outlining how to handle customers if they become verbally or physically aggressive.