$100,000 monthly student-loan bills, late statements, and erroneous banking fees: here's everything that's gone wrong for borrowers with the return to repayment

• Student-loan borrowers have faced a range of errors with their servicers since payments resumed.
• They include incorrect billing statements and delayed customer service.
• Federal Student Aid outlines the problems it's seeking to fix in a new memo.

Alicia thought her monthly student-loan payment would be around $50, but she was surprised to see a $753 balance due on her account in September. When she called her servicer, they admitted her payment was calculated incorrectly.