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About USAA Mortgage
USAA mortgages are available in all 50 states and Washington, DC. Here are the types of mortgages you can currently get with USAA:
- Conforming loan
- VA loan
- VA jumbo loan
- VA interest rate reduction refinance loan (IRRRL)
- VA cash-out refinance
To get a VA mortgage with this lender, you'll need a credit score of at least 640. If you're looking for a conforming mortgage, USAA has options that allow down payments as low as 3%. You'll need at least a 620 credit score to qualify for a conforming mortgage with this lender.
USAA does not accept alternative credit data to qualify for a mortgage. You will have to show your credit score.
You can get started with this lender online or over the phone. Loan officers are available for borrowers looking to start the application process Monday through Friday from 7 a.m. to 8 p.m. CT.
USAA mortgages are only available to USAA members. To become a USAA member, you'll need to be a US military member or veteran, or a spouse or child of a current USAA member.
Is USAA Trustworthy?
The Better Business Bureau gives USAA an NR, or "no rating" because it's responding to complaints that had previously been closed. A good BBB grade indicates that a company responds effectively to customer complaints, advertises honestly, and is transparent about business practices.
In 2022, the Financial Crimes Enforcement Network fined USAA $140 million for "willfully fail[ing]" to bring its anti-money laundering program up to federal standards.
In USAA's WalletHub profile, the bank has 3.6 out of 5 stars from almost 8,000 customer reviews.
USAA Interest Rates and Fees
USAA shows sample mortgage rates online for both new purchases and refinances. These rates take certain assumptions into account, though, such as credit score and location. There's no way to customize your rate online based on your own credit score, zip code, or down payment — you'll need to contact USAA to learn more about a personalized rate.
In 2022, the average borrower getting a VA mortgage from this lender paid $2,095 in origination charges, according to Home Mortgage Disclosure Act data. Conventional borrowers paid $3,394. This is around average compared to other lenders.
USAA Mortgage: Overall Rating
| Feature | Insider rating (out of 5) |
| Loan types | 3 |
| Affordability | 3.5 |
| Customer satisfaction | 3.6 |
| Trustworthiness | 4 |
| Total | 3.53 |
USAA Mortgage: Pros and Cons
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USAA Mortgage FAQs
Is USAA a legit mortgage lender?
USAA is a legitimate mortgage lender and financial services company that's been around since 1922.
What credit score do you need to get a mortgage with USAA?
You need a minimum 640 credit score to get a VA mortgage with USAA. To get a conventional loan with this lender, you'll need a score of at least 620.
Why is USAA selling my mortgage?
Sometimes, lenders will sell the servicing rights to the mortgages they originate. This means that after closing, you may end up making your monthly mortgage payments to a different lender than the one you originally got your loan with.
How USAA Compares
USAA vs. Navy Federal Credit Union
Navy Federal Credit Union requires a credit score of 660, which is higher than USAA. However, it may accept alternative credit data to boost your application if your credit score isn't as high as you'd like it to be. Navy Federal also offers a wider range of mortgage and home equity products, and is one of our best HELOC lenders.
Navy Federal's Military Choice mortgage is a good option if you've already used all of your VA loan benefits. With it, you can get a 30-year mortgage with no down payment.
Navy Federal Credit Union mortgage review
USAA vs. Veterans United Mortgages
Veterans United earned the top spot in our list of the best VA mortgage lenders, and it was the largest lender of VA mortgages in 2022, according to data from the Department of Veterans Affairs.
If you're a veteran or service member who doesn't currently qualify for a loan with this lender, Veterans United offers free credit counseling to help you get your finances to a place where you can qualify.
Why You Should Trust Us: How We Reviewed USAA Mortgages
To review USAA's mortgage offerings, we used our methodology for reviewing mortgage lenders.
We look at four factors — loan types, affordability, customer satisfaction, and trustworthiness — and give each a rating between 1 and 5, then average these individual ratings for the overall lender rating. Lenders get higher ratings if they offer a high number of loan types with affordable features, have positive customer reviews, and don't have any recent public controversies.