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Veterans United Home Loans: Overall Lender Rating
| Feature | Insider rating (out of 5) |
| Loan types | 4 |
| Affordability | 5 |
| Customer satisfaction | 5 |
| Trustworthiness | 5 |
| Total | 4.75 |
Veterans United Home Loans: Pros and Cons
| Pros | Cons |
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Veterans United Home Loans Mortgage Rates and Fees
You can see sample VA mortgage rates for different credit score ranges on the Veterans United website. But you'll need to fill out a form or contact customer support to see rates for other types of mortgages, or to get a personalized rate.
Veterans United rates are competitive with what other VA loan lenders offer. It may charge origination, application, processing, or underwriting fees — but it depends on your specific circumstance.
How Veterans United Home Loans Compare
Veterans United vs. Navy Federal Credit Union mortgages
Veterans United | Navy Federal Credit Union |
Types of mortgages Conforming, jumbo, VA, FHA, USDA | Types of mortgages Conforming, jumbo, VA |
Standout feature Free credit counseling | Standout feature Military Choice loan |
You'll want to choose Veterans United for an FHA or USDA mortgage, because Navy Federal doesn't have these types of loans.
Navy Federal offers a variety of mortgage types specifically for military members and veterans, though. Its Military Choice and Homebuyers Choice programs offer 0% down mortgages for those who have exhausted their VA loan benefit or borrowers who don't qualify for a VA loan.
Veterans United vs. USAA mortgages
Veterans United | USAA |
Types of mortgages Conforming, jumbo, VA, FHA, USDA | Types of mortgages VA |
Standout feature Free credit counseling | Standout feature Customer service |
USAA only offers VA mortgages, and you can get either a regular VA loan or a jumbo VA loan with this lender. USAA earned a high score in J.D. Power's 2023 Mortgage Origination Satisfaction Study, though it didn't rank because it doesn't meet study criteria.
If you have a rocky credit history, Veterans United would likely be the better option, since it offers free assistance to borrowers looking to improve their scores so they can obtain preapproval.
How Veterans United Home Loans work
You can apply for a mortgage through Veterans United online from anywhere in the US. It also has branches in the following 18 states:
- Alabama
- Alaska
- California
- Colorado
- Florida
- Georgia
- Hawaii
- Idaho
- Illinois
- Kentucky
- Nebraska
- North Carolina
- Oklahoma
- South Carolina
- Tennessee
- Texas
- Virginia
- Washington
Veterans United specializes in VA mortgages, but it also offers conforming, jumbo, FHA, and USDA mortgages. It can be hard to find information for non-VA loans on the website, but you can read about all its other options here.
If you want to refinance a VA mortgage, you can choose between a VA IRRRL refinance or cash-out refinance. You can also refinance your conforming, jumbo, FHA, or USDA mortgage.
The company doesn't have home equity loans, HELOCs, reverse mortgages, or construction loans.
You can email customer support or talk to someone over the phone 24/7.
Is Veterans United Home Loans Trustworthy?
The Better Business Bureau gives Veterans United an A+ rating. A strong BBB score indicates a company responds effectively to customer complaints, advertises honestly, and is transparent about business practices.
Veterans United doesn't have any recent public scandals.
Veterans United has a high score in the J.D. Power 2023 Primary Mortgage Origination Satisfaction Survey. Veterans United actually doesn't qualify to rank because it doesn't meet certain criteria, but J.D. Power notes that the lender would rank highly if it was eligible.
This lender also has a lot of positive online customer reviews. On its Zillow lender profile, it earned a 4.78 out of 5 stars based on over 5,000 customer reviews. On TrustPilot, it has a 4.9 out of 5 star rating based on over 10,000 customer reviews.
Veterans United Home Loans FAQs
Is Veterans United a good lender?
The lender is a good option for several types of mortgages, especially VA mortgages. It's also worth considering if you have a low credit score, or none at all. Veterans United may let you apply with alternative credit data, such as proof that you pay bills on time.
Does Veterans United have high closing costs?
Veterans United may charge lender fees, such as an application or origination fee — not all lenders charge these types of fees. However, your closing costs depend on various factors, including where you live, how much the home costs, and which type of mortgage you get.
Is Veterans United a direct lender?
Yes, Veterans United is a direct lender. This means it originates its own loans, as opposed to a mortgage broker, which connects borrowers with multiple lenders to find the best match.