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- Today's communication with businesses are powered by emerging technologies and supported by humans.
- NICE Enlighten, a purpose-built AI for customer experience, has operations, agents, and customers covered across the end-to-end customer journey
- AI chatbots that understand and respond to customer emotions can be used to personalize the customer experience and provide expedited resolutions.
How customers talk with businesses has changed dramatically. Ten years ago, customers used to call companies on 800 numbers, but now they use chatbots or social media to get the help they need. Where the interactions of the past were static, today's are digital — powered by emerging technologies and supported by humans.