Jim Browning is a software engineer and an expert on scam call centers. His YouTube channel baits scammers by gaining access to their computers, observing them through CCTV, and hacking into their networks. He then conveys this information to law enforcement.
Scam call centers operate by manipulating victims into disclosing personal and financial information over the phone. These centers typically impersonate credible companies, such as Amazon and Microsoft, or government agencies, like the IRS.
Browning spoke to Business Insider about the structure of scam call centers' offices, recruitment, and payroll. He also discusses money laundering, the role of police and law enforcement, and solutions for data security.