ServiceNow's chief digital information officer on why 2024 is going to be really fun

• Chris Bedi is ServiceNow's chief digital-information officer. 
• "We know we're early innings, especially with gen AI, but we are pushing on it hard."
• Bedi's insights are part of Business Insider's year-end leadership series, "Looking Ahead 2024."

For the cloud-software provider ServiceNow, this year's advances in artificial intelligence have opened a lot of doors.

The software-as-a-service provider is "aggressively pursuing our ambition to absolutely be an AI-first company," Chris Bedi, the chief digital-information officer at ServiceNow, told Business Insider. "We know we're early innings, especially with gen AI, but we are pushing on it hard."