Robert Alexander/Getty Images
- Emily Andrews was on a Southwest flight on Christmas Eve that was delayed due to weather.
- She says her bag was left outside, and her bag's contents, including gifts, were left soaking wet.
- Southwest flyers experienced hundreds of delays this year, following the airline's meltdown last year.
It wasn't until Emily Andrews arrived at her mom's house in Connecticut to celebrate Christmas that she realized her wrapped gifts were ruined.
Andrews told Business Insider that the damage occurred while the gifts were in her check-in suitcase as she was traveling on Christmas Eve from Austin, Texas, to Hartford, Connecticut.