Parcel delivery firm faces PR nightmare after AI-powered chatbot cusses and mocks the company

• A UK parcel delivery company's use of AI backfired when their chatbot swore at a customer.
• The AI-powered customer support chatbot's erratic behavior prompted swift system updates by the firm.
• A DPD representative called the incident an "error" now being resolved.

A UK mail distribution service's use of AI is malfunctioning— its online support chatbot swore at a customer, the BBC reports.

A system update led to the Geopost (DPD) chatbot behaving erratically.

The bot used inappropriate language in a customer support exchange and criticized the company.