Klarna says its AI assistant is doing the work of 700 people after putting the brakes on hiring

• Klarna says its AI assistant is doing the equivalent work of 700 people.
• The Swedish fintech said the assistant was on par with human agents for customer satisfaction.
• Not everyone's impressed, but the assistant is another sign of the company's enthusiasm for AI.

Klarna says its AI assistant is doing "the equivalent work of 700 full-time agents."

In a blog post posted on the company's website, the fintech said its OpenAI-powered assistant had engaged in 2.3 million conversations since it went live a month ago.