image of 23andMe logo in front of headquarters building
23andMe's headquarters in Sunnyvale, California.
  • 23andMe users say the company charged them for subscription renewals they had cancelled.
  • The FTC released over a hundred customer complaints to Gizmodo. 
  • Users alleged that 23andMe turned auto-renewal back on without their knowledge, and charged them more. 

If you think you've been charged for a 23andMe subscription renewal even though you know you cancelled it, you're in good company.