view of icon of the seas cruise ship
Royal Caribbean International is increasingly targeting multigenerational families. Its new world's largest cruise ship, the Icon of the Seas, is a "great example" of this, the cruise line's president and CEO told investors in February.
  • Royal Caribbean has been increasingly targeting multigenerational families.
  • The cruise line's president and CEO said its new Icon of the Seas megaship is a "great example."
  • I went on the world's largest cruise ship and saw how it could appeal to younger and older guests.

Royal Caribbean has a secret to its smashing success.

No, it's not its cruise ships' water parks or Broadway-style shows.

It's you, your parents, and your young children. Or, as the industry calls it, "multi-generational families."

In 2023, Royal Caribbean's bookings hit an all-time high ahead of the launch of its newest ship, the Icon of the Seas.

Interest has yet to wane: The three strongest booking weeks in the company's history were at the start of 2024 and "wave season," when cruise lines typically roll out flashy discounts to incentivize reservations.

Sure, its achievement is in line with the rest of the mass-market cruise industry.
Royal Caribbean logo on Icon of the Seas
Many cruise lines had a successful 2023 with record bookings and increasing fares.

Companies such as Carnival and Norwegian have also seen wild success over the last year, with some now running low on cabins and others charging fares surpassing pre-COVID-19 pandemic levels.

But Royal Caribbean's success, in particular, could be due to its shifting attempt to win over families.

Great timing: More people want to cruise with their kin now.
Icon of the Seas outdoor lounges
Plenty of guests posed in the colorful open-air lounge.

The trade group Cruise Line International Association called multigenerational cruising one of the top 15 trends in a September 2023 report, noting that 73% of responding cruisers said they're traveling with at least two generations of family members.

Royal Caribbean says these travelers are its bread and butter.
Icon of the Seas
The Icon of the Seas can accommodate 9,950 people, including crew and guests.

Like other cruise lines, the company now aims to poach families considering land-based vacations. Think of the US theme-park capital, Orlando.

"We've started this transition from being a traditional cruise vacation to being a multi-generational family option that stands shoulder-to-shoulder with Orlando and Las Vegas," Jason Liberty, the president and CEO of Royal Caribbean Group, told investors in February.

To do this, Royal Caribbean has been "acutely focused" on this family segment, Michael Bayley, the president and CEO of Royal Caribbean International, told investors on the same call. "And I think Icon of the Seas is a great example of that," Bayley said.

On paper, it’s easy to see how the world’s largest cruise ship appeals to young children.
water park  on Royal Caribbean's Icon of the Seas
The ship has a "waste-to-energy" system that uses organic waste to generate enough energy to power the waterpark.

I joined the ship's complimentary, three-night preview sailing on January 20.

Its flashy, kid-friendly amenities — a short list of which includes a six-slide waterpark, a theme-park-like thrill ride, and a mini-golf course — consumed most of my time.

But if you pay close attention, you might notice the little designs and amenities that make it a great option for parents and grandparents too.
water park on Royal Caribbean Icon of the Seas
The water park has six slides, including what its operator is calling the tallest at sea.

The water park is a good example.

Not every adult would love the 46-foot-tall drop slide. But children and their parents could gleefully go a few rounds on the multi-person raft slides.

Activities such as the rock-climbing wall, the mini-golf course, and the Crown's Edge thrill 'ride' are all near the water park.
Icon of the Seas' mini-golf course
The course puts a nautical spin on mini-golf.

Grandparents could spend an hour playing mini-golf with their grandchildren.

But if they prefer to sit out, they can watch their little ones from the adjacent covered lounge, where they can sip on a drink and pick at finger foods instead.

Or they can head to the adult-only infinity pool and bar behind the mini-golf course and water park.
infinity pool on Royal Caribbean Icon of the Seas
Royal Caribbean says the Icon of the Seas is the first cruise ship to have a suspended infinity pool.

A "family vacation" doesn't mean the family has to stick together for the entire trip.

Instead, on Icon of the Seas, adults can lounge around the ship's de-facto pool club, mai tai in hand, while their children spend their afternoon running around the activity-filled deck.

Like most cruise ships, bars are littered throughout the 1,198-foot-long, 20-deck vessel.
surfside on Royal Caribbean Icon of the Seas
The Surfside neighborhood features an arcade, a water playground, and an all-day brunch spot where children eat for free.

There's even a watering hole in the one neighborhood designed for toddlers, Surfside.

Large candy-shaped decals line Surfside's walls while a giant flamingo grounds the outdoor space. In between, there's a carousel, small dry and water playgrounds, and a pay-to-play arcade.

But just because your toddler can't drink doesn't mean you can't, either.
lounge on icon of the seas
Lemon Post has an outdoor lounge where parents can watch over their children as they play on the water playground.

For supervising adults, Surfside has a watering hole: Lemon Post, which flexes lemonade-stand-inspired alcoholic and nonalcoholic drinks.

The bar has great views of the water playground, so parents can sip while their kids play.

Across the way, there's also an all-day brunch restaurant where children eat for free, creating several spaces for multigenerational families to spend time together.

One of the ship’s seven pools has a swim-up bar.
Icon of the Seas' swim up bar
One of Thrill Island's pools has a swim-up bar.

Children can splash around while their grandparents unwind with a cocktail. Are you sensing a theme yet?

Or, like most other cruise ships, parents can head to the spa after sending the young ones to the children's and teen's clubs.

To my surprise, the cruise ship’s shows could also delight travelers of all ages.
Icon of the Seas Wizard of Oz show
"The Wizard of Oz" is accompanied by a 16-piece live orchestra.

I have vague childhood memories of hating cruises — and cruise shows. I remember them being tacky, boring, and plotless.

I wanted an exciting performance. Where are the dramatics?! Where are the plot twists?!

I didn't ask to be fidgety or sleepy during these shows, but the singers doing boring and campy covers of oldies hits surely helped me do both. (Can you tell I was later diagnosed with ADHD?)

Fortunately, the shows on the Icon of the Seas were good.
Wizard of Oz show on Royal Caribbean Icon of the Seas
"The Wizard of Oz" is one of the ship's six shows.

Two decades later, I still don't love most song-and-dance performances.

But I'll admit, the Icon of the Seas' shows were spectacular enough to win me over. The rendition of the Broadway hit "Wizard of Oz," which featured a flying bed and "monkeys," would've delighted kid me.

And I have no doubt even the most bored kid would also love 'Aqua Action!'
Icon of the Seas AquaTheater during a show with suspended performers
Entertainment on the Icon of the Seas includes a nighttime show at its water-based theater.

At times, I found the striking display of divers, nine-foot-tall robotic arms, and synchronized swimmers a bit cringey — especially the segment where the swimmers danced with flashlights.

But it was still an impressive show of acrobatic talent — enough to delight attendees of all ages.

If your children enjoy Cirque du Soleil-like acts, they will surely like "Aqua Action!"

In terms of dining, parents and their parents could be charmed by the ship’s plushest offering, the Empire Supper Club.
Empire Suppler Club  on Royal Caribbean Icon of the Seas
The Empire Supper Club features live music and cocktail pairings.

A meal at the Empire Supper Club — meant more for adults than children — includes several courses, cocktail pairings, and live music. At $200 a person, it's the most upscale restaurant on the ship.

Yes, there's a dress code. And yes, kids are allowed, as well.

The ship’s seemingly never-ending access to alcohol and the opportunity for fine dining could appeal to most parents and grandparents.
Icon of the Seas Lime and Coconut
One of the Lime and Coconut bars now includes a frozen-cocktail menu.

The family-oriented waterslides could be a big hit with all demographics as well.

But in my opinion, the most subtly successful way the ship targeted multigenerational groups of guests was through the proximity of relaxing lounges to children-oriented amenities such as the water park.

So far, targeting these diverse age groups has been paying off: The new ship has been a massive success.
Royal Caribbean Icon of the Seas' ocean-view balcony cabin's bed
One of the Icon of the Seas' ocean-view balcony cabins.

The Icon of the Seas' fares have been "double or triple" Royal Caribbean's previous new ship launches, Liberty told investors in February.

These high rates don’t seem to impact reservations. Bookings for the new vessel have also been 'phenomenally strong,' Liberty said.
Icon of the Seas at Perfect Day at CocoCay
The Icon of the Seas' home port for 2024 is Port Miami.

The company saw a record-setting booking day when it opened reservations for Icon of the Seas in October 2022 — over a year before the ship's launch.

A few months later, Bayley called the ship the "best-selling product in the history of our business."

Read the original article on Business Insider