Instacart, DoorDash, and other delivery service customers say their accounts were deactivated because of innocent mistakes

• Some customers of Instacart, DoorDash, and other delivery services have had their accounts randomly deactivated.
• Like the gig workers who power the apps, customers often have trouble getting their accounts unlocked.
• The companies say they can deactivate accounts for potential fraud, among other reasons.

Last month, Ryan Ladd ordered some trash cans, laundry detergent, and other items from Costco through Instacart for the house he had just bought in Denver, Colorado.