A passenger had to sit with an exposed bolt digging into his head for a 7-hour flight because his seat had no headrest

Wed, 03/27/2024 - 06:52

A close-up of the front of a British Airways Airbus A320 landing at at Schiphol International Airport in The Netherlands. — "It was a major safety issue. If I had hit my head on the bolt in the seat it would have cut my head," the passenger said.
Nicolas Economou/NurPhoto via Getty Images

A British Airways passenger says he had to sit in a seat with no headrest for seven hours.
The missing headrest left a one-inch bolt exposed in the seat, he said.
British Airways initially offered him and his partner a £50 ($61) voucher as compensation.

A British man said British Airways left him to sit in a seat with a missing headrest, leaving a one-inch bolt exposed, for a seven-hour flight, UK-based Kennedy News first reported. Multiple news organizations have since republished the story.