An Alaska Airlines Boeing 737-800 jet flies past the U.S. Capitol dome as it comes in for a landing at Washington Reagan National airport in Arlington, Va., on Thursday, February 15, 2024.
An Alaska Airlines Boeing 737-800 jet flies past the U.S. Capitol dome.
  • A major consumer survey found that Alaska Airlines is the most popular airline in the US for the second year running.
  • The airline topped the American Customer Satisfaction Index, despite its infamous panel blowout in January.
  • Overall, US air travel customers were happier than last year with their experiences.

Alaska Airlines is the most popular airline in the US for the second year running, according to a major consumer survey.

The airline comfortably topped the annual American Customer Satisfaction Index with a score of 82, a one-point improvement compared to 2023.