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- A major consumer survey found that Alaska Airlines is the most popular airline in the US for the second year running.
- The airline topped the American Customer Satisfaction Index, despite its infamous panel blowout in January.
- Overall, US air travel customers were happier than last year with their experiences.
Alaska Airlines is the most popular airline in the US for the second year running, according to a major consumer survey.
The airline comfortably topped the annual American Customer Satisfaction Index with a score of 82, a one-point improvement compared to 2023.