As employee confidence in AI's potential grows, so does their anxiety

• Workers are more confident — and anxious — about AI than they were a year ago, a BCG survey found.
• Leaders are also more confident and trained in AI than their workers.
• Companies are trying to address the AI knowledge gap with upskilling programs for their employees.

Generative AI seems to be a double-edged sword.

According to a new report from Boston Consulting Group, workers' confidence in generative AI has grown over the past year — but so has their anxiety.

BCG surveyed over 13,100 respondents, evenly divided between frontline, managerial, and leadership roles.