Long lines at Luton Airport, near London, on July 19, 2024, as airlines and other companies reeled from a mass IT outage involving Microsoft and Crowdstrike.
There were long lines at Luton Airport, near London, as airlines and other companies were hit by an IT outage.
  • Air travelers face no guaranteed compensation for disruptions caused by Friday's global IT outage.
  • A faulty CrowdStrike software update affected 8.5 million devices and disrupted flights.
  • UK authorities say the outage will likely be deemed "extraordinary circumstances." US airlines set their own reimbursement policies.

Air travelers who faced major disruption on Friday due to a global IT outage will not be guaranteed compensation for delayed or canceled flights.