Saks Fifth Avenue in San Francisco will require all shoppers make an appointment. The controversial move could solve a major headache.

Tue, 07/23/2024 - 12:20

The Saks Fifth Avenue Club in Napa, California. The San Francisco Union Square location is also transferring to the "Club" model, which requires an appointment to shop.
Hudson's Bay Company

Saks Fifth Avenue is rolling out its appointment-only system at its San Francisco location.
The luxury retailer has opened a dozen other "Club" concepts across the US in the past year.
Retail analyst Neil Saunders told BI that requiring appointments will likely help prevent shoplifting.

Saks Fifth Avenue shoppers visiting the brand's San Francisco store may need something they previously haven't: a reservation.

The retailer said last week it will convert its Union Square location from a traditional department store format to an appointment-only concept, beginning on August 28.