A person holds a suitcase in front of an airport departures board
  • Airlines must start providing passengers with automatic refunds when flights are delayed or canceled.
  • New regulations announced in April mean passengers can also get automatic refunds on delayed baggage.
  • Previously, airlines set their own policies about when passengers were eligible for refunds.

Airlines are to be required to provide passengers with "prompt" automatic refunds when their flights are delayed or canceled under a new rule from the Department of Transportation, announced in April.