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A woman sits next to a statue on a bench in Dublin, Ireland.
The author dreamed of moving to Ireland for years. While she enjoyed studying there, it wasn't a place she wanted to stay.
  • I dreamed of moving to Ireland for many years. I got my chance when I attended Trinity College.
  • Living in Dublin, I faced unexpected challenges including high rent and political unrest.
  • I eventually started to feel like I didn't belong and decided to

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A union of Microsoft gaming employees has won a tentative agreement with the company, in what's being called a first for the industry.

The Communications Workers of America (CWA), which represents over 300 quality assurance workers at ZeniMax Studios, announced the deal on Friday. ZeniMax, acquired by Microsoft in 2020, is the parent company of video game developers Arkane Studios, id Software, and



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Close-up view of crossword puzzle.

The Mini is a bite-sized version of The New York Times' revered daily crossword. While the crossword is a lengthier experience that requires both knowledge and patience to complete, The Mini is an entirely different vibe.

With only a handful of clues to answer, the daily puzzle doubles as a speed-running test for many who play it.

So, when a tricky clue disrupts a player's flow, it can be


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A US Air Force F-16 fighter jet takes off from an airbase in Germany.
A US Air Force F-16 fighter jet takes off from an airbase in Germany.
  • A Russian company said it paid 12 soldiers a combined $195,000 for shooting down an F-16 jet.
  • Fores said it presented the soldiers the cash at a ceremony near the Russia-Ukraine border on Thursday.
  • Kyiv had long coveted the US-made F-16. It received its first of the jets in

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a food delivery driver placing a bag in a thermal cooler
The author's family was overspending on food delivery.
  • I realized our family spent $2,500 in one month on food delivery.
  • We immediately made changes, including strict rules around delivery and planned dinner alternatives.
  • After just a few weeks, our spending is down to less than $400, with more savings to come.

My husband and I don't have many major vices. We don't drink, smoke


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Alex Smereczniak in a laundromat
The author first started a laundry business in college.
  • I quit my corporate job to open a laundromat business, which is now worth millions.
  • I had to learn to be resilient and how to keep pushing forward when the business gets difficult.
  • Success doesn't always come in dollar amounts; you have to discover what it means for you.

When most people think about entrepreneurship


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Lance Bass attends the 2024 iHeartRadio Music Award
  • I found out in 2021 that I had diabetes.
  • My first concern was what the diagnosis would mean for my on-the-go lifestyle.
  • Now I'm the healthiest I've ever been, and I'm calling 2025 the "year of yes."

When I found out I had diabetes in February 2021, I thought it was a death sentence. I was in denial, especially since I ate a healthy diet and exercised.

Still, for


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A man holds a pizza box in a navy heat-saving bag. The pizza box says
A Domino's pizza being delivered
  • Voice AI is already part of restaurants' drive-thru and phone ordering systems.
  • Now, some companies are trying to make their AI assistants sound more like real people.
  • Domino's, for instance, uses different accents for its AI in different parts of the US.

AI is finding its voice — and using it to take your weeknight pizza order.

Restaurants, including Domino's and Wingstop, have used voice AI assistants for years to chat with customers on the phone and take their orders. Lately, though, they've been finessing those assistants by adding region-specific accents, adjusting their tone, and making other changes that make them more natural for customers to converse with.

"If someone hears a really off-putting, unrelatable voice, they're going to hang up," said Lily Clifford, the CEO and founder of Rime Labs, which developed the text-to-voice model that Domino's and Wingstop use.

Multiple restaurant chains are using voice AI to take customers' orders. But Rime's experience shows that it's not as easy as shoving an AI assistant with a robotic voice in a drive-thru or on one end of a phone line.

Rime develops the text-to-voice technology that Domino's uses for phone ordering. Another company, ConverseNow, provides the AI assistant itself.

When ConverseNow started working with Domino's about five years ago, it used a different voice that many customers didn't want to speak with, said Akshay Kayastha, director of engineering at ConverseNow.

"There was one point where 50% of the people were just saying they just didn't want to talk to it," and asked to be transferred to a human, he said.

Rime's technology has pushed that number closer to 100%, Clifford said. Domino's uses the text-to-voice feature in about 80% of its phone orders in North America, she added.

"It should sound like someone who could work at Domino's and not someone who is a 20th-century American broadcast radio announcer," Clifford said.

To develop its technology, Rime built a recording studio in San Francisco and recorded a variety of people having conversations with a friend or a family member. The goal, Clifford said, was to capture what day-to-day speech sounds like instead of using voice actors reading rehearsed lines.

The resulting technology can use a variety of speech patterns.

Domino's customers who order by phone in Atlanta, for instance, are likely to reach an AI assistant that speaks with a Southern accent. Rime says that it has also developed a voice that speaks using African-American Vernacular English. The voices that Rime uses don't belong to real people, though, Clifford said.

Tone is another area where Rime's technology has improved voice AI, Kayastha said.

One restaurant chain that ConverseNow works with pointed out a problem with an earlier version of the startup's voice AI: It sounded more chipper than most fast-food workers. Rime's technology helped match the tone to the situation, Kayastha said.

"No one in real life speaks so cheerfully at a drive-thru," he said. "You've got to turn it down."

The voice-to-text technology also correctly pronounces specific menu items, such as MeatZZa, a Domino's pizza with pepperoni, ham, Italian sausage, and beef. That's key for restaurants, Clifford said, given all of the unconventional spellings and limited-time offers that appear on their menus.

Domino's has grown its online ordering options lately. Customers can place orders on Domino's website, through its app, or through third-party services like Uber and DoorDash.

But phone orders remain a key part of the pizza chain's business, CEO Russell Weiner said during an earnings call in late 2023.

"We have a large number of our customers coming in on online ordering, but we still need to make sure that the phones are there operationally," Weiner said.

Domino's and Wingstop did not respond to requests for comment from Business Insider.

Workers across many industries are worried that their bosses will use AI to replace them. Clifford said that Rime's restaurant clients aren't using its AI voice technology to replace employees, though.

Restaurant workers are often too busy preparing food, helping customers who show up in-store, and completing other tasks to take phone orders, she said. In that sense, voice AI that can field orders is taking a task off their plate.

"If you're at the restaurant making pizzas and wings, you do not want to answer that phone," Clifford said. "You have a million other things to do."

Read the original article on Business Insider

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A close-up low angle of Israel's laser weapon with a line of trees and a cloudy blue sky in the background.
The system is part of Israel's planned $500 million network of directed energy air defenses.
  • Israel's military is the first to use laser weapons to shoot down drones in war.
  • The systems were prototypes and are being integrated into the country's air defenses.
  • Videos and photos show the system, made by Rafael Advanced Defense Systems.

Israel's military used new laser weapons to


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